At Jylenta, all sales are final. We do not accept returns or exchanges under any circumstances.
However, we may offer refunds in limited situations as outlined below.
You may request a refund within 30 days of receiving your order if:
You received a defective or damaged item
You received the wrong item
To request a refund, email j84853477@gmail.com with:
Your order number
Clear photos of the item and packaging
A brief description of the issue
We do not require customers to return the item. Refund approvals are granted at our discretion after review of the submitted evidence.
Items sent back to us without prior written approval will not be accepted or processed.
We do not offer refunds for:
Change of mind
Incorrect size ordered
Incorrect shipping address provided by customer
Delays caused by carriers
Sale items
Gift cards
Custom or personalized products
Personal care or beauty products once delivered
We do not offer exchanges. If there is an issue with your order and your refund is approved, you may place a new order separately.
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery. To exercise this right, you must contact us within that period. Refund eligibility will still require proof of condition, and we reserve the right to deny refunds that do not meet policy standards.
If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at j84853477@gmail.com.